Refund Policy
Last updated: October 23, 2026
This Refund Policy applies to every stay paid online to Aqua Vista Rentals on aqua-vista-rentals.com and aqua-vista-rentals.gr. It complements our Terms of Service and applies together with your mandatory consumer rights.
1. Cancellation window
As standard, you may cancel a booking free of charge until 7 days before check-in (the deadline is midnight, 00:00 UTC, seven days before your check-in date). Some homes follow their host's own cancellation terms instead; the home's page and your booking show them before payment, and those terms apply. They give a full refund until 14 or 30 days before check-in, depending on the home (some homes have no such period), then a refund of 50% of the amount paid until 7 days before check-in; a booking made at least 7 days before check-in can also be cancelled for a full refund within 24 hours of booking. Every deadline falls at 00:00 UTC on the date that many days before check-in. Cancellations made after the last deadline, no-shows and early departures are non-refundable. If your check-in is less than 7 days away when you book, the booking is non-refundable from the moment it is made — this is shown to you before payment.
2. When a refund is due
You are entitled to a full refund of the amount paid when: (a) you cancel within the free cancellation window; (b) Aqua Vista Rentals cannot complete your reservation after payment (for example the property is no longer available), in which case we contact you and refund you in full without any request needed; or (c) an amount was charged in error or in duplicate.
3. How to request a refund
Email contact@aqua-vista-rentals.com or call +30 695 538 4547 with your Aqua Vista booking reference and the name used at checkout. Requests are reviewed and answered within 2 business days. We confirm the approved amount to you in writing before it is processed.
4. Processing time after approval
Once a refund is approved, we issue it within 5 business days to the original payment card. Depending on your card issuer or bank, it can take a further 5 to 10 business days for the amount to appear on your statement. In total, please allow up to 15 business days from approval. We do not charge any fee for processing a refund.
5. Refund method, currency and amount
Refunds are always returned to the same card and through the same payment provider (myPOS) used for the original payment; we cannot refund in cash or to a different card or account. Refunds are made in the currency in which you were charged (EUR, or RON for bookings made in Romanian) for the exact amount due. Any difference caused by your bank's exchange rate or fees is outside our control.
6. Partial refunds and changes
Date or property changes are handled as a new quote; if the new stay costs less and the change is made within the free cancellation window, the difference is refunded under section 4. Outside the free window, partial refunds are not available unless agreed in writing by Aqua Vista Rentals.
7. Your statutory rights
Nothing in this policy limits the rights you have under Greek or European Union consumer law, including any rights concerning services not provided as described. If we cannot resolve a complaint together, you may contact the Hellenic Consumer Ombudsman (synigoroskatanaloti.gr) or the consumer authority in your country of residence.
8. Who is responsible
Refunds are issued by AQUA VISTA RENTALS ΜΟΝΟΠΡΟΣΩΠΗ Ι.Κ.Ε., DIMITRIOU GOUNARI 227, GLYFADA / ATTIKIS, 16674, Greece — the merchant shown on your card statement. Contact: contact@aqua-vista-rentals.com, +30 695 538 4547.